Terms and Conditions
Effective Date: 1st July 2025
Welcome to www.protech99.com. These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or purchasing from our site, you agree to be bound by these Terms.
1. Eligibility
You must be at least 18 years old to use this website or place an order. If you are under 18, use of the site must be under the supervision of a parent or legal guardian.
2. Product Information
We sell premium quality tempered glass screen protectors for mobile phones with a 1-year limited warranty. Product descriptions, images, and compatibility are provided for guidance only. Small variations in design or packaging may occur.
3. Orders & Payments
- All prices are listed in INR and inclusive of applicable taxes.
- We accept payments via secure gateways (e.g., Razorpay, Paytm, UPI, COD).
- Orders are confirmed only after successful payment (except for COD orders).
- We reserve the right to cancel any order due to stock unavailability, pricing errors, or technical issues.
4. Shipping & Delivery
- We aim to dispatch orders within 1–2 business days.
- Estimated delivery time is 3–7 business days, depending on location.
- We use third-party logistics partners for delivery (e.g., Shiprocket, Delhivery).
- Tracking details will be provided via email or WhatsApp.
5. Warranty Policy
All our tempered glass products come with a 1-year breakage warranty. Customers are eligible for:
- 2 warranty claims per year: 1st after 4 months, 2nd after 8 months from purchase.
- Claims allowed only for the same product (same brand and model).
- Customers must register the product with order ID and phone number for eligibility.
- A nominal service/shipping fee may apply for each replacement.
6. Returns & Refunds
- Returns are accepted only if the item is damaged or defective on delivery.
- You must notify us within 48 hours of receiving the product.
- Refunds are processed within 7 business days after item inspection.
- COD charges and delivery fees are non-refundable.
7. Cancellations
- You may cancel an order before it is shipped by contacting our support team.
- Once the product is dispatched, cancellation is not allowed.
8. User Conduct
You agree not to misuse the website or attempt fraud with false information or warranty misuse. We reserve the right to block users suspected of fraudulent activity.
9. Intellectual Property
All website content, including logo, text, graphics, images, and product layouts, are the intellectual property of ProTech99 and cannot be copied or used without permission.
10. Third-Party Links
This site may contain links to external websites. We are not responsible for their content or privacy practices.
11. Limitation of Liability
We shall not be liable for any indirect, incidental, or consequential damages caused by use or misuse of our products or services.
12. Governing Law
These Terms shall be governed by the laws of India. Any disputes will be subject to jurisdiction in the courts of [Your Business Location – you can insert your city here].
13. Changes to Terms
We reserve the right to modify these Terms at any time. Continued use of the site after changes constitutes acceptance of the new terms.
14. Contact Information
If you have any questions about these Terms, please contact us:
Email: contact@protech99.com
Phone: +91 7029198564
Website: www.protech99.com