Shipping & Delivery Policy
Effective Date: 1st July 2025
1. Delivery Coverage
We currently offer shipping services across all major cities and towns in India. If your location is not serviceable, we will notify you before processing the order.
2. Shipping Partners
We use trusted logistics partners such as Shiprocket, Delhivery, Ekart, BlueDart, and India Post to ensure fast and reliable delivery of your orders.
3. Order Processing Time
- Orders are processed and dispatched within 1–2 working days after payment confirmation.
- Orders placed on Sundays or public holidays will be processed the next business day.
4. Estimated Delivery Time
The estimated delivery time depends on your location:
- Metro cities: 2–4 working days
- Other cities/towns: 4–7 working days
- Remote areas: Up to 10 days
Delays may occur due to weather, strikes, courier issues, or festivals. We will keep you updated by SMS or email in case of delay.
5. Shipping Charges
- Standard Shipping: ₹39 flat rate (or update if free)
- Free Shipping: Available on orders above ₹299 (if applicable)
- COD (Cash on Delivery): Extra ₹30 COD fee may apply
6. Tracking Information
Once your order is shipped, you will receive a tracking link via email or WhatsApp. You can track your package in real-time.
7. Delivery Attempts
Our courier partner will attempt delivery up to 2–3 times. If the order is not received or rejected, it may be returned to us.
8. Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact us within 48 hours. We will investigate and arrange a replacement or refund, as applicable.
9. Contact Us
For shipping-related inquiries or issues, contact our support team:
Email: contact@protech99.com
Phone/WhatsApp: +91 7029198564
Website: www.protech99.com