Privacy Policy

Effective Date: 1st July 2025

Business Name: ProTech99

1. Introduction

Welcome to ProTech99.com. We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with Indian law and platform policies (Meta, Google, payment gateways, and shipping partners).

2. Information We Collect

Personal Information

Name
Phone number
Email address
Billing and shipping address
Payment details (processed securely)

Device & Technical Information

IP address
Browser type
Device model
Cookies and tracking pixels
Approximate location

Order & Usage Data

Products viewed or purchased
Order history
Customer support messages
Warranty registration or claims

3. How We Collect Information

We collect your data through:

Website forms (checkout, contact, warranty claim)
Account registration
Cookies and browser technologies
Tracking pixels (Meta Pixel, Google Tag Manager)
Analytics tools like Google Analytics

4. Use of Information

Your data is used to:

Process and deliver orders
Send email/SMS/WhatsApp updates
Assist with warranty claims and support
Run ads on Facebook, Instagram, Google
Improve website experience and services

5. Sharing Your Information

We do not sell your data. We share it only with:

Payment gateways (e.g., Razorpay, Paytm)
Courier partners (e.g., Delhivery, Shiprocket)
Advertising platforms (e.g., Meta, Google)
CRM/Support tools for chat and customer service

6. Cookies and Tracking

We use cookies and tracking technologies to:

Maintain your session
Track ad performance
Offer personalized experiences

You can disable cookies in your browser settings if you prefer.

7. Data Retention

We retain your data only for as long as necessary to fulfill orders, offer support, or comply with legal obligations. You may request data deletion at any time.

8. Security

We use SSL encryption, verified payment gateways, and restrict access to your data to ensure it is safe and secure.

9. Your Rights

You may request to:

Access your personal data
Update or correct your information
Opt out of marketing messages
Request deletion of your data

Email us at contact@protech99.com for such requests.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites.

11. Policy Updates

We may update this Privacy Policy from time to time. All updates will be posted on this page with a new effective date.

12. Contact Us

If you have any questions about this Privacy Policy, contact us:

Email: contact@protech99.com
Phone: +91 7029198564
Website: www.protech99.com