Privacy Policy

Last Updated: February 2026

ProTech99 (“we,” “our,” or “us”) is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your information when you visit www.protech99.com. By using our website, you agree to the terms described below.

1. Information We Collect

  • Personal Details: Name, Phone Number, Email Address, and Shipping Address (Vill – Dhumapara, Bankura, etc.).
  • Payment Data: We do NOT store your card details. Payments are processed securely via trusted gateways (e.g., UPI, Razorpay, PhonePe).
  • Technical Data: IP address, browser type, and cookies to improve your shopping experience.

2. How We Use Your Data

We use your information strictly for:

  • Processing and delivering your orders (via courier partners).
  • Sending order updates via Email/WhatsApp.
  • Helping with Warranty Claims and Customer Support.

3. Data Sharing

We respect your privacy. We never sell your data. We only share necessary details with:

  • Logistics Partners: (e.g., Delhivery, Shiprocket) to deliver your package.
  • Payment Processors: To complete the transaction securely.

⚠️ Grievance Officer

In accordance with the Information Technology Act, 2000 and E-commerce Rules 2020, the contact details of the Grievance Officer are:

Name: The Proprietor
Company: ProTech99
Address: Vill – Dhumapara, P.O. – Mamra, Dist – Bankura, West Bengal – 722149
Email: contact@protech99.com
Phone: +91 7029198564

If you have questions about this policy, email us at contact@protech99.com.

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